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Thu, 03 Jan 2008

Configuring Other SIP clients

Most of our users out there can use the Freewire client which works fine. However, we know that there are a few people out there who use other clients, either because they want to integrate their telephone calling with another application (some IM clients do SIP for example) or because they're using a SIP client on a platform that we don't support.

So to help those people, we've compiled some basic instructions on how to configure up your SIP client to talk to our Voice platform, what settings you'll need, and what settings we support. This stuff is for the more advanced users out there who don't mind setting up their own SIP clients - please don't ask technical support about this stuff, it's not officially supported and they won't be able to help you.

The screenshots on here were taken of the free XLite client running on a Mac with OSX 10.4 (Tiger). Note that Counterpath have acknowledged a problem with their SIP clients and Leopard, so if you're having trouble getting your SIP client to work with Leopard, check out the Counterpath forums. Not all SIP clients will work straight away - we have a list of those we've tested ourselves and over the coming weeks, I'll be posting some information about them. If your client doesn't work and you can't figure it out, sorry, we can't support you here.

Anyway, on to the important stuff. For XLite, there's only a few small things you need:

And that's it. Configure up your client as per the screenshot below. Make sure that you tell it to register, and that it should use the target domain to work out what the proxy is.

If you're using other clients, then configure them to use SRV records for We support SIP over UDP or TCP, but we don't support TLS or SSL. We also don't use XTunnels or STUN - if you have a SIP ALG or proxy on your router, you probably want to disable it. It doesn't matter if you're behind NAT, our border controllers will just Do The Right Thing.

Happy calling!


posted at: 01:15 | path: /articles/tips | permanent link to this entry

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